FREQUENTLY ASKED QUESTIONS (FAQs)

How do I get a Mail Pack?

We offer Mail Packs to participants as part of the emails you will receive from the Water Challenge.

If you would like us to send you a mail pack, please email Water.challenge@wateraid.org.au with your details.

Please allow 7-10 days for your Mail Pack to arrive. Our Mail Packs are packed and sent by our wonderful volunteers so please be patient as we try and keep up to date with requests!



How can I ge a WaterAid t-shirt?

 WaterAid branded T shirts are available to purchase online here: https://www.wateraidgifts.org.au/collections/merchandise

 We are offering Water Challenge participants a discount of $10 for t shirts. To redeem, enter the code WATER10 at the checkout.


How can I get a WaterAid water bottle?

Water Challenge participants who raise $50 in your first 48 hours after signing up win a free WaterAid water bottle. We’ll post this out to you within 7-10 days.

If you would like to purchase a water bottle for $10 (this covers postage costs) please email us at water.challenge@wateraid.org.au


What is the link to my fundraising page?

You can access your Fundraising Page link at any time by logging in to your Water Challenge page via https://fundraise.wateraid.org.au/event/waterchallenge/home

Your link will appear at the top of your Dashboard.

How do I share my page on Facebook?

Just copy and paste the link to your page on your preferred social media channel.

Your link is in the email sent when you first signed up and also available on your Dashboard when you log in at https://fundraise.wateraid.org.au/event/waterchallenge/home

We also have some fantastic social media resources available at https://fundraise.wateraid.org.au/event/waterchallenge/downloads

Does the Facebook Donation platform link to my Water Challenge page?

Short answer: No.

Social media is a fantastic way to let your friends and family know you are taking the Water Challenge and how they can donate! Always include the link to your fundraising page (sent to you when you signed up for the Challenge) or the Water Challenge website to your posts to make sure your donations are all in the one spot. It means you can keep track of your progress and who has donated.

We do not recommend using the Facebook donation platform, as we are unable to link donations back to your fundraising page. Donations made through Facebook’s PayPal Giving Fund are deposited to charities on a monthly basis and without any information about the person who made the donation or the fundraiser unless they opt in to sharing their information.

My friends and family have already donated via Facebook’s donation platform- what do I do now?

Donations made through Facebook’s PayPal Giving Fund are deposited to charities on a monthly basis and without any information about the person who made the donation or the fundraiser unless they opt in to sharing their information.

If you send us an email with a screenshot of the donation details, we can add the donation to your page at the end of the month when we receive the funds from Facebook. Please be patient as it is a manual process for us to match anonymous donations with Water Challenge participants!

How do I join the Facebook page?

Request to join the page here:

https://www.facebook.com/groups/149115025586941/

How do I find someone’s fundraising page?

Just go to https://fundraise.wateraid.org.au/event/waterchallenge/home  and enter the name of the individual or team taking part, and hey presto!

My friends and family have given me cash / cheque – how do I update my fundraising page?

You can send the donation to WaterAid or pay it into our bank account (details here). Just let us know and we’ll look out for your donation. Once it’s been processed we will update your fundraising total!

My friends and family have donated to my page but the donation isn’t appearing.

It is likely that the donation was made through WaterAid’s general fundraising page, rather than your specific fundraising page. Drop us a line at water.challenge@wateraid.org.au with the donor’s name and a link to your fundraising page, and we’ll update your page for you.

How do I reset my password?

To reset your password, click the Forgot Password link on the login screen and follow the prompts.

If you are still unable to log in then contact us via email at water.challenge@wateraid.org.au or call 1300 858 022 and we can reset your password for you.

I signed up to take the Water Challenge but can no longer take part. How do I delete my page?

Email us at water.challenge@wateraid.org.au with a link to your page and we’ll delete it. 

Are donations tax deductible?

All donations over $2 are tax deductible and you’ll receive an automated receipt when your donation has been made online.

Where do my donations go?

The donations you have raised through the Water Challenge go straight to WaterAid and help support communities in Cambodia, Timor-Leste and Papua New Guinea with clean water and decent toilets.

How can my friends and family who don’t have access to the internet donate to my page?

Those who don’t have access to the internet can sponsor you in the following ways:

  • Contact us on 1300 858 022 and make a donation over the phone
  • Give you the donation and you can make payment through your fundraising page
  • Make a donation straight into WaterAid’s bank account (details here).